Monitoring - The change to the Phone System has been implemented. We will continue to monitor throughout the weekend.
Dec 09, 2022 - 11:34 EST
Self-Service Banner (BannerWeb) Operational
90 days ago
100.0 % uptime
Today
Banner Admin Pages Operational
Blackboard Learn 9 Operational
Campus Internet Operational
Telephone Systems Operational
IT Help Desk ? Operational
SouthernCT.edu ? Operational
Confluence ? Operational
Jira ? Operational
Degree Works Operational
90 days ago
99.97 % uptime
Today
OnBase ? Operational
Automic Operational
90 days ago
100.0 % uptime
Today
Banner Self Service Operational
90 days ago
99.77 % uptime
Today
Banner - Student Operational
90 days ago
99.77 % uptime
Today
Banner General Operational
90 days ago
99.77 % uptime
Today
Banner Faculty/Advising Operational
90 days ago
99.77 % uptime
Today
Brio Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 9, 2022
Resolved - As of 11:00 AM EST, the network route change has been completed and all services are restored.

We apologize for the inconvenience and will follow up if we continue to see further issues with Help Desk Services.

Dec 9, 11:06 EST
Identified - The Blackboard Ticketing System vendor needs to perform unscheduled rollbacks to their system today at 10:30AM EST.

The SCSU IT Help Desk will be unable to respond to work orders submitted and users will not be able to access the Self-Help Portal or Chats.

Work orders received during this time will queue up and be delivered after the rollback is complete.

The outage is expected to last 30min - 45min.

Dec 9, 10:20 EST
Resolved - This issue has been resolved.
Dec 9, 09:40 EST
Investigating - We are currently investigating this issue.
Dec 9, 09:06 EST
Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022
Resolved - The phone system has shown as no issues from the maintenance.
Resolved

Dec 5, 08:11 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 10:46 EST
Investigating - The Phone system maintenance has been completed. We have contacted random users and Users of Contact Center and there are no issues. We will continue to monitor throughout the day and weekend.
Dec 2, 10:20 EST
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.