IT Service Outage
Monitoring - We are able to login to all of our online services again. We have not received a formal announcement from Microsoft regarding a resolution, so we will continue to monitor our systems.
Sep 28, 19:34 EDT
Update - Existing sessions do not appear to be affected. Affected users are encouraged to stay logged in and to avoid re-authenticating to Microsoft 365 services.
Sep 28, 18:41 EDT
Investigating - Microsoft is experiencing a major service outage across the US. Many services that require us to login are currently unavailable. This includes MySCSU (My Apps), Blackboard, Banner Web, WebEx, and others. Microsoft has identified the problem and are working on a fix.
Sep 28, 18:40 EDT
Uptime over the past 90 days. View historical uptime.
Self-Service Banner (BannerWeb) Operational
90 days ago
99.95 % uptime
Today
Banner Admin Pages Operational
Blackboard Learn 9 Operational
Campus Internet Operational
Wireless Connectivity Operational
IT Help Desk ? Operational
TargetX (Salesforce) Operational
Confluence ? Operational
Jira ? Operational
SouthernCT.edu ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 29, 2020

No incidents reported today.

Sep 28, 2020

Unresolved incident: IT Service Outage.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020
SouthernCT.edu Load Issue
Resolved - Resolved: The vendor has reviewed the issue and now the website has been operational for the past 8 hours.
Sep 23, 20:02 EDT
Monitoring - The site appears to be fully operational. We will continue to monitor for performance changes.
Sep 23, 14:10 EDT
Investigating - SouthernCT.edu and Inside.SouthernCT.edu are experiencing slow loading times for certain pages. We are investigating.
Sep 23, 11:35 EDT
IT Help Desk System Outage
Resolved - This incident has been resolved.
Sep 23, 11:28 EDT
Update - Blackboard SmartView Ticketing system has been operational for the past 72 hours. We have not received an 'All Clear' confirmation from our vendor. We will continue to monitor the services.
Aug 27, 09:48 EDT
Monitoring - As of 1:00 PM, SmartView performance appears to be stable. A fix has been implemented and we are monitoring the results.
Aug 24, 13:24 EDT
Investigating - Blackboard SmartView ticketing system and the Self Help Portal (helpdesk.southernct.edu) are currently experiencing an intermittent outage. We are working with the vendor to identify the issue and resolution. If you need to reach us right now, do not call our support telephone number. Please continue to email helpdesk@southernct.edu with your requests. They will be manually entered into the ticketing system when the issue has been resolved.
Aug 24, 09:34 EDT
Monitoring - As of 5 pm ET, SmartView services were restored. A fix has been implemented and we are monitoring the results.
Aug 21, 19:00 EDT
Investigating - Blackboard SmartView ticketing system and the Self Help Portal (helpdesk.southernct.edu) are currently experiencing an intermittent nationwide outage. We are working with the vendor to identify the issue and resolution.
Aug 21, 15:13 EDT
Monitoring - The ticketing system and the IT Help Desk site appear to be working now, but we have not received a formal announcement from our service provider. We are continuing to monitor the situation.
Aug 18, 14:06 EDT
Identified - The ticketing system and self-help portal that we use for our IT Help Desk (Helpdesk.southernct.edu) are experiencing a nationwide outage. If you need to reach us right now, do not call our support telephone number. Please continue to email helpdesk@southernct.edu with your requests. They will be manually entered into the ticketing system when the issue has been resolved.
Aug 18, 11:00 EDT
Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

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